Addressing COVID-19 For Our Community And Customers
Dear Customers,
With the recent health concerns surrounding the outbreak of COVID-19, we want you to know of the steps we are taking to help prevent the spread of this virus. As a home service company, we are very grateful to be a guest in your home. We want you to know that we always mandate our employees to stay home if they feel sick. We ask that if you or anyone in your home is showing symptoms of being sick, please inform us so that we can provide service while keeping an appropriate distance. We are mandating our employees to conduct appropriate sanitizing measures within our trucks, at our main office, and in your home. As well, if you have concerns with your air quality, please ask us for options that we provide. We are all members of a wonderful community in Arizona and will ensure we adapt to the changes occurring to help keep us safe and healthy.
Thank You
Will Hallett & Wade Rusk
Co-Founders/Owners
Penguin Air, Plumbing & Electrical
COVID-19 FAQs
What is Penguin Air, Plumbing & Electrical doing to keep customers safe during visits?
When our customers contact us to schedule a service or appointment, our representatives will ask the following:
- Is there any reason we should not enter your home, especially in relation to COVID-19?
- Do you or anyone in your household exhibit flu-like symptoms such as fever or shortness of breath?
- Do you or anyone in your household have reason to believe they have been exposed to the virus or been asked to self-quarantine?
If the answer is “yes” to any of these questions, our team with work with you diligently to decide the safest course of action to resolve your issue. If the service requested is not urgent, we may ask to reschedule your appointment for later. However, we will prioritize emergency service requests, while taking every precaution necessary to keep all parties safe.
A representative will contact you again, prior to a technician coming to your home, to ensure that the answers to the above questions have not changed. During our visit, our technician will take extra precautions, including:
- Hand-washing and sanitizing
- Cleaning the work site before and after work is performed
- Maintaining social distancing
- Wearing additional protective gear
What is Penguin Air, Plumbing & Electrical doing for at-risk customers?
When you contact Penguin Air, Plumbing & Electrical for service, please let our representative know if you or someone in your household falls within the at-risk category for COVID-19. We will work with you to decide the best course of action necessary. If your requested service is not an emergency, we may ask that you postpone the visit for a future date. If you require emergency services, our technician will take additional precautions to limit any possibility of exposure. This could include wearing additional protective gear and, if possible, isolating the at-risk individual while we are in your home.
What should I do if I think I have been infected with COVID-19 but have emergency service needs?
If you have not tested positive for COVID-19, but suspect you have been exposed, please let our customer service representative know when you call to request service. We will work with you to determine the safest course of action. Our team has received additional training in response to COVID-19, and employees will always wear personal protective equipment while in your home.
Will you continue to make previously scheduled appointments?
We will always contact you prior to your scheduled appointment regarding any changes. If you have scheduled maintenance with us and have not heard otherwise, you are still on our schedule for service.
Can I reschedule my services or appointment for a later date?
Yes! If you would like to reschedule your appointment, please contact us at (480) 747-6800.
I have concerns about paying for services I previously received through your financing option.
If you are having difficulty paying for services previously rendered, please give us a call at (480) 747-6800 to discuss all available options.
How is Penguin Air, Plumbing & Electrical keeping its employees safe and preventing the spread of the virus?
We are committed to providing essential services to our customers while maintaining the safety of our team and our community. We are working closely with each customer to ensure all parties are safe at all times, while still meeting their home’s needs. We ask questions prior to our visit to assess the situation and any possible risks associated.
Our technicians will always wear personal protective equipment while in your home, and they have been trained on proper use, including removal and disposal. We have taken additional steps to limit the risk of exposure throughout our community, including the implementation of work-from-home policies and alternating work schedules to reflect social distancing guidelines.
Where can I find more information regarding COVID-19 and its impact on the community?
Providing our customers with the essential services they need while maintaining the safety of both our team and the community is our top priority. We remain committed to performing our duties in order to keep you safe and comfortable, and we are enacting enhanced safety measures for added cleanliness and precaution.
If you have questions about our services as they pertain to COVID-19, please do not hesitate to reach out to one of our customer care experts. You can give us a call anytime at (480) 747-6800, or contact us online today!
