Phoenix AC, Heating, Plumbing & Electrical Company

When our customers contact us to schedule a service or appointment, our representatives will ask the following:

1. Is there any reason we should not enter your home, especially in relation to COVID-19?
2. Do you or anyone in your household exhibit flu-like symptoms such as fever or shortness of breath?
3. Do you or anyone in your household have reason to believe they have been exposed to the virus or been asked to self-quarantine?

If the answer is “yes” to any of these questions, our team with work with you diligently to decide the safest course of action to resolve your issue. If the service requested is not urgent, we may ask to reschedule your appointment for later. However, we will prioritize emergency service requests, while taking every precaution necessary to keep all parties safe.

A representative will contact you again, prior to a technician coming to your home, to ensure that the answers to the above questions have not changed. During our visit, our technician will take extra precautions, including:

• Hand-washing and sanitizing
• Cleaning the work site before and after work is performed
• Maintaining social distancing
• Wearing additional protective gear

We are committed to providing essential services to our customers while maintaining the safety of our team and our community. We are working closely with each customer to ensure all parties are safe at all times, while still meeting their home’s needs. We ask questions prior to our visit to asses the situation and any possible risks associate

Our technicians will always wear personal protective equipment while in your home, and they have been trained on proper use, including removal and disposal. We have taken additional steps to limit the risk of exposure throughout our community, including the implementation of work-from-home policies and alternating work schedules to reflect social distancing guidelines.