Frequently Asked Questions
Your heating, cooling, plumbing, and electrical systems are integral to your home comfort, but it’s easy to take them for granted. If you need to install or service any of your home’s systems, you probably have questions about getting the job done right. Find the answers to our most frequently asked questions here.
Then, for more information, contact Penguin Air, Plumbing & Electrical in Phoenix.
Penguin Air, Plumbing & Electrical FAQs
Does Penguin offer same-day service?
Yes. We understand the importance of keeping your home’s systems up and running with same-day service available in many cases.
Does Penguin service my area?
We’ve been serving customers in Arizona since 2011. Our service areas include Phoenix, Gilbert, Scottsdale, and East Valley. Give us a call for specifics on the areas we serve.
Does Penguin have a referral program?
Yes. We have created a referral program to show appreciation to our customers who refer us to their friends and family. When you spread the word about the excellent service we provide, we’ll give both you and your referral a $25 gift card!
What’s included in a maintenance plan from Penguin?
The Penguin Plan is Arizona’s ultimate home maintenance membership. Here are the features and perks you’ll enjoy after signing up:
Annual plumbing inspection, including a water heater flush
Annual electrical safety tune-up
20% discount on repairs
10% discount on new system installation
Waived service call and diagnostic fees
Same-day service guaranteed
Where is Penguin’s office location?
Penguin’s office is located at 3710 East University Dr., Suite 1, in Phoenix, AZ.
Does Penguin have any coupons?
Yes, Penguin offers special discounts and coupons for our HVAC, plumbing, and electrical services.
Is Penguin hiring?
Yes, Penguin is hiring. Check out our employment page to see open positions and apply to our team!
Still have questions? Ready to schedule services? Contact us today to get started.
HVAC FAQs
Low- to mid-efficiency air filters should be checked every one to three months and changed once they look clogged. High-efficiency filters may last longer than this. Some filters are washable, so you can rinse and reuse them.
You can improve your indoor air quality by installing air filtration and purification systems or attic fans. You can also reduce air contaminants with duct cleaning and ductwork sealing.
Plumbing FAQs
If your toilet is overflowing right now, remove the lid from the tank, reach inside, and lift the fill valve or float to stop the water from refilling. Then, turn off the water behind the toilet until you have it repaired. Repeatedly overflowing toilets may be caused by a clogged drainpipe or tree root intrusion, both of which require help from a professional plumber.
Phoenix has hard water, making water softeners a worthwhile investment. These systems can give you better-tasting water, healthier skin and hair, and cleaner clothes.
A water heater may stop working for many reasons, including:
- Tripped breaker
- Defective heating element
- Sediment buildup
- Faulty thermostat or thermal switch
Penguin can help you troubleshoot the problem with your water heater and get it working again as soon as possible.
Electric FAQs
No one wants odd smells in their home. A burning odor coming from an outlet could signal a dangerous arcing situation causing the wires to overheat. Turn off power to the outlet at your electrical panel and call our Phoenix electricians today.
Frequent circuit breaker tripping, flickering lights, or scorch marks are common signs that you need an electrical panel upgrade. If you notice any of these issues, contact an electrician to assess your system’s safety and efficiency.