Win With Penguin
Frequently Asked Questions (FAQs)
Your heating, cooling, plumbing, and electrical systems are integral to home comfort, but it’s easy to take them for granted. If you need to install or service any of your home’s systems, you probably have questions about getting the job done right. Find the answers to our most frequently asked questions here.
Then, for more information, please contact Penguin Air, Plumbing & Electrical in Phoenix by calling (480) 747-6800.
Penguin Air FAQs
Does Penguin Air offer emergency service?
Yes. Call us any time of day or night, weekend or holiday, for 24/7 emergency repair of your heating and cooling equipment, plumbing lines, or electrical system.
Does Penguin Air offer same-day service?
Yes. We understand the importance of keeping your home’s systems up and running with same-day service available in many cases.
Does Penguin Air service my area?
We have been serving customers in Arizona since 2011! Our service areas include Phoenix, Gilbert, Scottsdale, and East Valley. Give us a call at (480) 747-6800 for specifics on the areas we serve.
Does Penguin Air have a referral program?
Yes. We have created a referral program to show appreciation to our customers who refer us to their friends and family. When you spread the word about the excellent service we provide, we’ll give both you and your referral a $25 gift card!
What’s included in a maintenance plan from Penguin Air?
The Penguin Plan is Arizona’s ultimate home maintenance membership. Here are the features and perks you’ll enjoy after signing up:
- Annual AC maintenance
- Annual heating maintenance
- Annual plumbing inspection, including a water heater flush
- Annual electrical safety tune-up
- 20% discount on repairs
- 10% discount on new system installation
- Waived service call and diagnostic fees
- Same-day service guaranteed
Still have questions? Ready to schedule services? Contact us at (480) 747-6800 to get started.
HVAC FAQs
Should I get a heat pump or a furnace in Arizona?
Heat pumps are well-suited to the warm Arizona climate. As long as the outdoor temperature stays above freezing, a heat pump will consume electricity more efficiently than a furnace. This is a big plus for Arizona homeowners who don’t have natural gas lines.Furnaces are viable as well. If you already have a functional air conditioner, it might be more economical to install a furnace. The air comes out nice and hot, warming your home faster than a heat pump can.If you’re due for a new HVAC system, Penguin Air can help you make the right choice. We service virtually every make and model of furnace and heat pump, so no matter what you decide, we have you covered!
How often do I need to change my HVAC filter?
Low- to mid-efficiency air filters should be checked every one to three months and changed once they appear clogged. High-efficiency filters may last longer than this. Then, some filters are washable, so you can rinse and reuse them.
How often should I service my HVAC system?
To get the most from your equipment, you should service your air conditioner every spring and maintain your furnace in the fall. If you have a heat pump, schedule a tune-up twice a year.
Plumbing FAQs
What should I use to clear my drains?
Skip the chemical drain cleaner and reach for a plunger or plumbing auger instead. When these aren’t enough, call Penguin Air for drain cleaning services.
How can I stop my toilet from overflowing?
If your toilet is overflowing right now, remove the lid from the tank, reach inside, and lift the fill valve or float to stop the water from refilling. Then, turn off the water behind the toilet until you have it repaired. Repeatedly overflowing toilets may be caused by a clogged drainpipe or tree root intrusion, both of which require help from a professional plumber.
Why isn’t my water heater working?
A water heater may stop working for many reasons, including:
- Tripped breaker
- Defective heating element
- Sediment buildup
- Faulty thermostat or thermal switch
Penguin Air can help you troubleshoot the problem with your water heater and get it working again as soon as possible.
Electric FAQs
What is a surge protector? Should I get one?
Point-of-use surge protectors safeguard computers and other sensitive electronics, but what about your kitchen appliances and HVAC equipment? A whole-house surge protector hardwired to your electrical box protects against voltage spikes and excess currents. We recommend installing one to preserve the life of your appliances and electronics.
Why does my outlet smell like it’s burning?
No one wants odd smells in their home. A burning odor coming from an outlet could signal a dangerous arcing situation causing the wires to overheat. Turn off power to the outlet at your electrical box and call our Phoenix electricians today.
Why is my circuit breaker tripping?
The most common reasons for a circuit breaker to trip include overloaded circuits, short circuits, and ground faults. No matter the cause, a repeatedly tripping circuit breaker should be repaired as soon as possible to avoid damaging the electrical system.
COVID-19 FAQs
What is Penguin Air, Plumbing, & Electrical doing to keep customers safe?
During our visit, our technician will take extra precautions, including:
- Hand-washing and sanitizing
- Cleaning the work site before and after work is performed
- Maintaining social distancing
- Wearing additional protective gear
What is Penguin Air, Plumbing, & Electrical doing for high-risk customers?
When you contact Penguin Air, Plumbing & Electrical for service, please let our representative know if you or someone in your household falls within the at-risk category for COVID-19. We will work with you to decide the best course of action necessary. If your requested service is not an emergency, we may ask that you postpone the visit for a future date. If you require emergency services, our technician will take additional precautions to limit any possibility of exposure. This could include wearing additional protective gear and, if possible, isolating the at-risk individual while we are in your home.
What should I do if I suspect that I am COVID+ but need emergency services?
If you have not tested positive for COVID-19, but suspect you have been exposed, please let our customer service representative know when you call to request service. We will work with you to determine the safest course of action. Our team has received additional training in response to COVID-19, and employees will always wear personal protective equipment while in your home.
If I am Covid+, can I reschedule my appointment?
Yes! If you would like to reschedule your appointment, please contact us at (480) 877-1141.
I have concerns about paying for previously financed services.
If you are having difficulty paying for services previously rendered, please give us a call at (480) 877-1141 to discuss all available options.
How is Penguin Air, Plumbing, & Electrical keeping employees safe and helping stop the spread of the virus?
We are committed to providing essential services to our customers while maintaining the safety of our team and our community. We are working closely with each customer to ensure all parties are safe at all times, while still meeting their home’s needs. We ask questions prior to our visit to assess the situation and any possible risks associated.
Our technicians will always wear personal protective equipment while in your home, and they have been trained on proper use, including removal and disposal. We have taken additional steps to limit the risk of exposure throughout our community, including the implementation of work-from-home policies and alternating work schedules to reflect social distancing guidelines.
Where can I find more information about Covid-19 in Phoenix?
Providing our customers with the essential services they need while maintaining the safety of both our team and the community is our top priority. We remain committed to performing our duties in order to keep you safe and comfortable, and we are enacting enhanced safety measures for added cleanliness and precaution.
Our support hot line is available 24 hours a day, 7 days a week.
Win with Penguin or your service is free.
We offer upfront pricing. We never charge by the hour, only by the job.
We offer lifetime parts warranties on select, high-efficiency systems.
We take great pride in being locally owned & operated. We provide the most experienced service in the Arizona area, guaranteed.
We offer heating, cooling, plumbing & electrical services. Let Penguin be your one stop shop for home services.
Our support hot line is available 24 hours a day, 7 days a week.
Win with Penguin or your service is free.
We offer upfront pricing. We never charge by the hour, only by the job.
We offer lifetime parts warranties on select, high-efficiency systems.
We take great pride in being locally owned & operated. We provide the most experienced service in the Arizona area, guaranteed.
We offer heating, cooling, plumbing & electrical services. Let Penguin be your one stop shop for home services.