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Frequently Asked Questions

Your heating, cooling, plumbing, and electrical systems are integral to home comfort, but it’s easy to take them for granted. If you need to install or service any of your home’s systems, you probably have questions about getting the job done right. Find the answers to our most frequently asked questions here.

Then, for more information, please contact Penguin Air, Plumbing & Electrical in Phoenix by calling (480) 747-6800.

Penguin Air FAQs

Does Penguin Air offer emergency service?

Yes. Call us any time of day or night, weekend or holiday, for 24/7 emergency repair of your heating and cooling equipment, plumbing lines, or electrical system.

Does Penguin Air offer same-day service?

Yes. We understand the importance of keeping your home’s systems up and running with same-day service available in many cases.

Does Penguin Air service my area?

We have been serving customers in Arizona since 2011! Our service areas include Phoenix, Gilbert, Scottsdale, and East Valley. Give us a call at (480) 747-6800 for specifics on the areas we serve.

Does Penguin Air have a referral program?

Yes. We have created a referral program to show appreciation to our customers who refer us to their friends and family. When you spread the word about the excellent service we provide, we’ll give both you and your referral a $25 gift card!

What’s included in a maintenance plan from Penguin Air?

The Penguin Plan is Arizona’s ultimate home maintenance membership. Here are the features and perks you’ll enjoy after signing up:

Annual AC maintenance
Annual heating maintenance
Annual plumbing inspection, including a water heater flush
Annual electrical safety tune-up
20% discount on repairs
10% discount on new system installation
Waived service call and diagnostic fees
Same-day service guaranteed

Still have questions? Ready to schedule services? Contact us at (480) 747-6800 to get started.

HVAC FAQs

Should I get a heat pump or a furnace in Arizona?

Heat pumps are well-suited to the warm Arizona climate. As long as the outdoor temperature stays above freezing, a heat pump will consume electricity more efficiently than a furnace. This is a big plus for Arizona homeowners who don’t have natural gas lines. Furnaces are viable as well. If you already have a functional air conditioner, it might be more economical to install a furnace. The air comes out hot, warming your home faster than a heat pump can. If you’re due for a new HVAC system, Penguin Air can help you make the right choice. We service virtually every make and model of furnace and heat pump, so no matter what you decide, we have you covered!

How often do I need to change my HVAC filter?

Low- to mid-efficiency air filters should be checked every one to three months and changed once they appear clogged. High-efficiency filters may last longer than this. Then, some filters are washable, so you can rinse and reuse them.

How often should I service my HVAC system?

To get the most from your equipment, you should service your air conditioner every spring and maintain your furnace in the fall. If you have a heat pump, schedule a tune-up twice a year.

How can I improve my indoor air quality?

You can improve your indoor air quality by installing air filtration and purification systems or attic fans. You can also reduce air contaminants with duct cleaning and ductwork sealing.

Plumbing FAQs

What should I use to clear my drains?

Skip the chemical drain cleaner and reach for a plunger or plumbing auger instead. When these aren’t enough, call Penguin Air for drain cleaning services.

How can I stop my toilet from overflowing?

If your toilet is overflowing right now, remove the lid from the tank, reach inside, and lift the fill valve or float to stop the water from refilling. Then, turn off the water behind the toilet until you have it repaired. Repeatedly overflowing toilets may be caused by a clogged drainpipe or tree root intrusion, both of which require help from a professional plumber.

Are water softeners worth it?

Phoenix has hard water, making water softeners a worthwhile investment. These systems can give you better-tasting water, healthier skin and hair, and cleaner clothes.

Why isn’t my water heater working?

A water heater may stop working for many reasons, including:

Tripped breaker
Defective heating element
Sediment buildup
Faulty thermostat or thermal switch

Penguin Air can help you troubleshoot the problem with your water heater and get it working again as soon as possible.

Electric FAQs

What is a surge protector? Should I get one?

Point-of-use surge protectors safeguard computers and other sensitive electronics, but what about your kitchen appliances and HVAC equipment? A whole-house surge protector hardwired to your electrical box protects against voltage spikes and excess currents. We recommend installing one to preserve the life of your appliances and electronics.

Why does my outlet smell like it’s burning?

No one wants odd smells in their home. A burning odor coming from an outlet could signal a dangerous arcing situation causing the wires to overheat. Turn off power to the outlet at your electrical box and call our Phoenix electricians today.

What are signs I need to upgrade my electrical panel?

Frequent circuit breaker tripping, flickering lights, or scorch marks are common signs that you need an electrical panel upgrade. If you notice any of these issues, reach out to an electrician to assess your system’s safety and efficiency.

Why is my circuit breaker tripping?

The most common reasons for a circuit breaker to trip include overloaded circuits, short circuits, and ground faults. No matter the cause, a repeatedly tripping circuit breaker should be repaired as soon as possible to avoid damaging the electrical system.

Discover the Penguin Difference

24/7 Emergency Service

Our support hot line is available 24 hours a day, 7 days a week.

100% Satisfaction Guarantee

Win with Penguin or your service is free.

Upfront Pricing

We offer upfront pricing. We never charge by the hour, only by the job.

Lifetime Warranties

We offer lifetime parts warranties on select, high-efficiency systems.

Locally Owned & Operated

We take great pride in being locally owned & operated. We provide the most experienced service in the Arizona area, guaranteed.

One Stop Shop

We offer heating, cooling, plumbing & electrical services. Let Penguin be your one stop shop for home services.