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Frequently Asked Questions (FAQs)

Penguin Air FAQsYour heating, cooling, plumbing, and electrical systems are integral to home comfort, but it’s easy to take them for granted. If you need to install or service any of your home’s systems, you probably have questions about getting the job done right. Find the answers to our most frequently asked questions here.

Then, for more information, please contact Penguin Air, Plumbing & Electrical in Phoenix or Tucson by calling (480) 747-6800.

Penguin Air FAQs

Does Penguin Air offer emergency service?

Yes. Call us any time of day or night, weekend or holiday, for 24/7 emergency repair of your heating and cooling equipment, plumbing lines, or electrical system.

Does Penguin Air offer same-day service?

Yes. We understand the importance of keeping your home’s systems up and running with same-day service available in many cases.

Does Penguin Air service my area?

We have been serving customers in Arizona since 2011. Our service areas include Phoenix, Gilbert, Scottsdale, East Valley, and Tucson. Please note that electrical services are only available in the Phoenix area. Give us a call at (480) 747-6800 to find out if you live in our service area.

Does Penguin Air have a referral program?

Yes. We have created a referral program to show appreciation to our customers who refer us to their friends and family. When you spread the word about the excellent service we provide, we’ll give both you and your referral a $25 gift card!

What’s included in a maintenance plan from Penguin Air?

The Penguin Plan is Arizona’s ultimate home maintenance membership. Here are the features and perks you’ll enjoy after signing up:


Should I get a heat pump or a furnace in Arizona?

Heat pumps are well-suited to the warm Arizona climate. As long as the outdoor temperature stays above freezing, a heat pump will consume electricity more efficiently than a furnace. This is a big plus for Arizona homeowners who don’t have natural gas lines.

Furnaces are viable as well. If you already have a functional air conditioner, it might be more economical to install a furnace. The air comes out nice and hot, warming your home faster than a heat pump can.

If you’re due for a new HVAC system, Penguin Air can help you make the right choice. We service virtually every make and model of furnace and heat pump, so no matter what you decide, we have you covered!

How often do I need to change my HVAC filter?

Low- to mid-efficiency air filters should be checked every one to three months and changed once they appear clogged. High-efficiency filters may last longer than this. Then, some filters are washable, so you can rinse and reuse them.

How often should I service my HVAC system?

To get the most from your equipment, you should service your air conditioner every spring and maintain your furnace in the fall. If you have a heat pump, schedule a tune-up twice a year.

Plumbing FAQs

What should I use to clear my drains?

Skip the chemical drain cleaner and reach for a plunger or plumbing auger instead. When these aren’t enough, call Penguin Air for drain cleaning services.

How can I stop my toilet from overflowing?

If your toilet is overflowing right now, remove the lid from the tank, reach inside, and lift the fill valve or float to stop the water from refilling. Then, turn off the water behind the toilet until you have it repaired. Repeatedly overflowing toilets may be caused by a clogged drainpipe or tree root intrusion, both of which require help from a professional plumber.

Why isn’t my water heater working?

A water heater may stop working for many reasons, including:

  • Tripped breaker
  • Defective heating element
  • Sediment buildup
  • Faulty thermostat or thermal switch

Penguin Air can help you troubleshoot the problem with your water heater and get it working again as soon as possible.

Electric FAQs

What is a surge protector? Should I get one?

Point-of-use surge protectors safeguard computers and other sensitive electronics, but what about your kitchen appliances and HVAC equipment? A whole-house surge protector hardwired to your electrical box protects against voltage spikes and excess currents. We recommend installing one to preserve the life of your appliances and electronics.

Why does my outlet smell like it’s burning?

No one wants odd smells in their home. A burning odor coming from an outlet could signal a dangerous arcing situation causing the wires to overheat. Turn off power to the outlet at your electrical box and call our Phoenix electricians today.

Why is my circuit breaker tripping?

The most common reasons for a circuit breaker to trip include overloaded circuits, short circuits, and ground faults. No matter the cause, a repeatedly tripping circuit breaker should be repaired as soon as possible to avoid damaging the electrical system.

Still have questions? Ready to schedule services? Contact us at (480) 747-6800 to get started.

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