Frequently Asked Questions (FAQs)

Heat pumps are well-suited to the warm Arizona climate. As long as the outdoor temperature stays above freezing, a heat pump will consume electricity more efficiently than a furnace. This is a big plus for Arizona homeowners who don’t have natural gas lines.Furnaces are viable as well. If you already have a functional air conditioner, it might be more economical to install a furnace. The air comes out nice and hot, warming your home faster than a heat pump can.If you’re due for a new HVAC system, Penguin Air can help you make the right choice. We service virtually every make and model of furnace and heat pump, so no matter what you decide, we have you covered!

Low- to mid-efficiency air filters should be checked every one to three months and changed once they appear clogged. High-efficiency filters may last longer than this. Then, some filters are washable, so you can rinse and reuse them.

To get the most from your equipment, you should service your air conditioner every spring and maintain your furnace in the fall. If you have a heat pump, schedule a tune-up twice a year.

Skip the chemical drain cleaner and reach for a plunger or plumbing auger instead. When these aren’t enough, call Penguin Air for drain cleaning services.

If your toilet is overflowing right now, remove the lid from the tank, reach inside, and lift the fill valve or float to stop the water from refilling. Then, turn off the water behind the toilet until you have it repaired. Repeatedly overflowing toilets may be caused by a clogged drainpipe or tree root intrusion, both of which require help from a professional plumber.

A water heater may stop working for many reasons, including:

• Tripped breaker
• Defective heating element
• Sediment buildup
• Faulty thermostat or thermal switch

Penguin Air can help you troubleshoot the problem with your water heater and get it working again as soon as possible.

Point-of-use surge protectors safeguard computers and other sensitive electronics, but what about your kitchen appliances and HVAC equipment? A whole-house surge protector hardwired to your electrical box protects against voltage spikes and excess currents. We recommend installing one to preserve the life of your appliances and electronics.

No one wants odd smells in their home. A burning odor coming from an outlet could signal a dangerous arcing situation causing the wires to overheat. Turn off power to the outlet at your electrical box and call our Phoenix electricians today.

The most common reasons for a circuit breaker to trip include overloaded circuits, short circuits, and ground faults. No matter the cause, a repeatedly tripping circuit breaker should be repaired as soon as possible to avoid damaging the electrical system.

During our visit, our technician will take extra precautions, including:

• Hand-washing and sanitizing
• Cleaning the work site before and after work is performed
• Maintaining social distancing
• Wearing additional protective gear

When you contact Penguin Air, Plumbing & Electrical for service, please let our representative know if you or someone in your household falls within the at-risk category for COVID-19. We will work with you to decide the best course of action necessary. If your requested service is not an emergency, we may ask that you postpone the visit for a future date. If you require emergency services, our technician will take additional precautions to limit any possibility of exposure. This could include wearing additional protective gear and, if possible, isolating the at-risk individual while we are in your home.

If you have not tested positive for COVID-19, but suspect you have been exposed, please let our customer service representative know when you call to request service. We will work with you to determine the safest course of action. Our team has received additional training in response to COVID-19, and employees will always wear personal protective equipment while in your home.

Yes! If you would like to reschedule your appointment, please contact us at (480) 877-1141.

If you are having difficulty paying for services previously rendered, please give us a call at (480) 877-1141 to discuss all available options.

We are committed to providing essential services to our customers while maintaining the safety of our team and our community. We are working closely with each customer to ensure all parties are safe at all times, while still meeting their home’s needs. We ask questions prior to our visit to assess the situation and any possible risks associated.

Our technicians will always wear personal protective equipment while in your home, and they have been trained on proper use, including removal and disposal. We have taken additional steps to limit the risk of exposure throughout our community, including the implementation of work-from-home policies and alternating work schedules to reflect social distancing guidelines.

• Centers for Disease Control (CDC)
• World Health Organization (WHO)
• Arizona Department of Health

Providing our customers with the essential services they need while maintaining the safety of both our team and the community is our top priority. We remain committed to performing our duties in order to keep you safe and comfortable, and we are enacting enhanced safety measures for added cleanliness and precaution.